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WTF BlogDELIVERY AND SHIPPING:
Domestic and international orders placed Monday-Friday by 2:00PM PST will usually ship the same day. This is to ensure you get your goods as soon as possible based on the shipping method selected during checkout. Orders placed after 2:00PM PST Friday will ship out by end of day the following Monday.
WE DO NOT SHIP ON SATURDAY, SUNDAY AND MAJOR HOLIDAYS.
International customers please note that you will be responsible for your country's taxes and duties.
NO HASSLE EXCHANGE POLICY:
USA Customers:
We offer a 30 day exchange policy on every product we offer, excluding outlet / closeout items. PleaseĀ emailĀ exchange@biltwellinc.comĀ with your order numberĀ to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. After acquiring an RMA number, weāll send you a call tag free of charge to get your product headed back our way. Once the product is scanned in by UPS, weāll release your exchange product(s) to get the product in transit to you and weāll cover those shipping charges as well. You can also call us at 951-699-1500 but email is more efficient, creates a paper trail and is less hassle for different time zones.
International Customers:
We offer a 30 day exchange policy on every product we offer, excluding outlet / closeout items. Please emailĀ exchange@biltwellinc.comĀ with your order number toĀ obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. After acquiring an RMA number, send the product back to usĀ at your own expense. Once we have received your exchange product(s), weāll ship the new goods to you via UPS free of charge, but you will be responsible for your country's taxes and duties. You can also call us at 951-699-1500 but email is more efficient, creates a paper trail and is less hassle for different time zones.
Returns for refund:
We do offer a 30 day refund policy on every product we offer, excluding outlet / closeout items. Please emailĀ returns@biltwellinc.comĀ with your order numberĀ to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. Shipping is the customer's responsibility. (We cover domestic shipping on exchanges only). Ā Products returned for refunds must be in new and unused condition to be applicable for a refund.Ā You can also call us at 951-699-1500 but email is more efficient, creates a paper trail and is less hassle for different time zones.
Security:
Your payment and personal information is always safe. Our Website uses Secure Sockets Layer (SSL), which encrypts all your personal information including your credit card details in transmission to our 3rd party credit card processor. We do not store any credit card information on our servers.
